YOUR QUESTIONS, ANSWERED
Because clarity is essential. If you don’t find it here, our team is one message away.
Are all your products vegan and cruelty-free?
Yes. Every formula is 100% vegan and cruelty-free, with no exceptions.
Are your formulas safe for sensitive skin?
Our products are dermatologically tested for tolerance and use only gentle, natural ingredients.
Where do you source your ingredients?
We partner with trusted suppliers in Germany and select only high-quality, traceable sources.
How long do your products last once opened?
Each product is designed to stay fresh for up to 12 months after opening.
How do I use your products correctly?
Follow the instructions on each label. Less is often more: one drop goes a long way.
Can your products be combined with other beauty routines?
Yes. Our formulas are designed to integrate seamlessly with your existing skincare, haircare, or fragrance rituals.
Are they suitable for morning and evening use?
Absolutely. Adjust based on your personal ritual and needs.
How much product should I apply per use?
A few drops or a light layer is enough. Our products are concentrated, so don’t overapply.
When will my order be shipped?
All orders are processed within 1 business day after purchase.
You’ll receive a tracking link once your order is on its way. Every shipment is carefully prepared to arrive safely and in perfect condition.
Do you offer international shipping?
At this moment, we ship within the EU only.
We’re working to expand internationally soon. Sign up for our newsletter to be the first to know when we do.
What is your return and exchange policy?
We accept returns or exchanges within 14 days of delivery on all unopened and unused products in their original packaging.
Each bottle is crafted with care, and if something doesn’t meet your expectations, we’ll make it right.
How do I start a return or exchange?
Simply reach out to info@alwaysessential.nl with your order number and reason for return.
Once approved, we’ll share easy step-by-step instructions to guide you through the process.
How long does it take to receive a refund?
Once we’ve received and inspected your return, refunds are issued within 7 business days to your original payment method.
You’ll receive a confirmation email once your refund is complete.
What does the name of your brand represent?
It means beauty that matters, from the inside out. What’s truly essential is lasting confidence and care.
Will you continue to release new and different products?
Yes. Each new launch is a new “chapter” in our story, always built with the same DNA: natural, intentional, and powerful.
What is your approach to packaging and sustainability?
We believe luxury and responsibility belong together. Every material is chosen for durability and recyclability, from frosted glass to FSC-certified boxes.
We produce in small batches to reduce waste, and we’re constantly refining to leave a lighter footprint.
What inspires your product development?
Nature, science, and the pursuit of authentic beauty, without shortcuts.
Are all your products vegan and cruelty-free?
Yes. Every formula is 100% vegan and cruelty-free, with no exceptions.
Are your formulas safe for sensitive skin?
Our products are dermatologically tested for tolerance and use only gentle, natural ingredients.
Where do you source your ingredients?
We partner with trusted suppliers in Germany and select only high-quality, traceable sources.
How long do your products last once opened?
Each product is designed to stay fresh for up to 12 months after opening.
How do I use your products correctly?
Follow the instructions on each label. Less is often more: one drop goes a long way.
Can your products be combined with other beauty routines?
Yes. Our formulas are designed to integrate seamlessly with your existing skincare, haircare, or fragrance rituals.
Are they suitable for morning and evening use?
Absolutely. Adjust based on your personal ritual and needs.
How much product should I apply per use?
A few drops or a light layer is enough. Our products are concentrated, so don’t overapply.
When will my order be shipped?
All orders are processed within 1 business day after purchase.
You’ll receive a tracking link once your order is on its way. Every shipment is carefully prepared to arrive safely and in perfect condition.
Do you offer international shipping?
At this moment, we ship within the EU only.
We’re working to expand internationally soon. Sign up for our newsletter to be the first to know when we do.
What is your return and exchange policy?
We accept returns or exchanges within 14 days of delivery on all unopened and unused products in their original packaging.
Each bottle is crafted with care, and if something doesn’t meet your expectations, we’ll make it right.
How do I start a return or exchange?
Simply reach out to info@alwaysessential.nl with your order number and reason for return.
Once approved, we’ll share easy step-by-step instructions to guide you through the process.
How long does it take to receive a refund?
Once we’ve received and inspected your return, refunds are issued within 7 business days to your original payment method.
You’ll receive a confirmation email once your refund is complete.
What does the name of your brand represent?
It means beauty that matters, from the inside out. What’s truly essential is lasting confidence and care.
Will you continue to release new and different products?
Yes. Each new launch is a new “chapter” in our story, always built with the same DNA: natural, intentional, and powerful.
What is your approach to packaging and sustainability?
We believe luxury and responsibility belong together. Every material is chosen for durability and recyclability, from frosted glass to FSC-certified boxes.
We produce in small batches to reduce waste, and we’re constantly refining to leave a lighter footprint.
What inspires your product development?
Nature, science, and the pursuit of authentic beauty, without shortcuts.
STILL LOOKING?
We’re here to help. Reach out and we’ll get back to you fast.
